Shipping & Returns
All orders are handmade to order, so processing times may vary. Items in the main accessories section are crafted within a week to ship unless otherwise noted, such as pre-orders on the product page, which will outline separate specific timelines and expectations. While every effort is made to ship orders within the listed timeframe, all shipping and handling may take longer in some cases. Refunds will not be issued solely for delays in delivery times. You will receive a notification once your order has been dispatched. Shipping rates are calculated at checkout based on weight and destination. Delivery times may vary depending on location.
Shipping to the UK
Standard shipping is offered to the UK, with delivery typically taking 2-5 business days once dispatched. Orders are shipped via Royal Mail or a courier service, depending on order size and destination. Free standard delivery for orders over £300 Standard Delivery (under £300): £8 Express Delivery: £15
International Shipping
Select international shipping is available. International options may vary, depending on destination and order details. Contact, if outside the UK and Europe, for potential shipping options. Shipping rates and delivery times vary by destination and will be calculated at checkout. Some destinations incur higher shipping rates than the Select 'Standard International Delivery' option. For international orders, the customer is responsible for any customs duties, taxes, and additional fees that may apply. Standard Delivery (EU): £15 Europe (Non-EU, excluding the UK) and Select Standard International Delivery: £25
Non-Cancellable and Non-Refundable Items
Items are non-cancellable and non-refundable. This includes personalised items and pieces that are specially made to order or one-of-a-kind items (e.g., unique bags or headpieces).
Carefully check product descriptions for custom or pre-order details before completing the purchase. By completing your order, you acknowledge that all sales are final.
Returns
As all items are custom-made, pre-order, or made-to-order, all sales are final. The other line black tote bag is the only exception and is eligible for returns. Returns must be requested within 14 days of receiving your order, and the item must be in its original condition and packaging. If the original packaging is not retained, please ensure secure and suitable repackaging to prevent damage.
Items that have been used, damaged, or altered are not eligible for return.
Refunds will be processed once the returned item is verified. Shipping costs are non-refundable, and the buyer is responsible for both delivery and return shipping fees.
Damaged, Lost, or Stolen Items
Every item is packed with care to ensure safe delivery. However, once the item has been dispatched, the business is not responsible for lost, stolen, or damaged packages. In this case, as much assistance as possible will be provided, with sharing the information needed, to help you to file a claim with the courier.
Cancellation Policy
Since many items are made to order, cancellations are not accepted once an order has been confirmed and the creation process has begun. For special requests or concerns regarding cancellations, please reach out as soon as possible before the item is processed.